This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Time length to talk to customer services

Anonymous
Not applicable

on ‎11-04-2015 13:28

on ‎11-04-2015 13:28

What customer services, 3/4 of an hour waiting so far for an advisor to answer, quite happy to take the montly payment, what about an adequate service for it, should be 5 minutes max to answer a call.
Message 1 of 16
3,321 Views
0 Kudos
15 REPLIES 15

MI5
Level 94: Supreme
In response to Anonymous
  • 152935 Posts
  • 652 Topics
  • 29192 Solutions
Registered:

on ‎18-11-2015 20:33

on ‎18-11-2015 20:33

Someone at o2 needs to read it and act tho!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 16
1,069 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to MI5
  • 130340 Posts
  • 838 Topics
  • 7608 Solutions
Registered:

on ‎18-11-2015 20:50

on ‎18-11-2015 20:50

@MI5 wrote:
Someone at o2 needs to read it and act tho!

True...but you see that pink pig flying overhead?

Veritas Numquam Perit

Girl in a jacket
Message 12 of 16
1,066 Views
0 Kudos

MI5
Level 94: Supreme
In response to Cleoriff
  • 152935 Posts
  • 652 Topics
  • 29192 Solutions
Registered:

on ‎18-11-2015 20:55

on ‎18-11-2015 20:55

Maybe @Toby can feed it back?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 13 of 16
1,064 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 97009 Posts
  • 614 Topics
  • 7200 Solutions
Registered:

on ‎19-11-2015 15:29

on ‎19-11-2015 15:29

I'm not sure what good that will do.  Not enough staff die to cutbacks...simple as...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 14 of 16
1,037 Views
0 Kudos

MI5
Level 94: Supreme
In response to jonsie
  • 152935 Posts
  • 652 Topics
  • 29192 Solutions
Registered:

on ‎19-11-2015 17:55

on ‎19-11-2015 17:55

I would "presume" o2 would want to hear customer feedback...?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 16
1,026 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 97009 Posts
  • 614 Topics
  • 7200 Solutions
Registered:

on ‎20-11-2015 07:39

on ‎20-11-2015 07:39

I'm fairly sure they will be aware of customer dissatisfaction of waiting times. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 16 of 16
1,008 Views
0 Kudos
Top Kudoed Authors
View All
Top