The card number is not right for the selected card... - Page 2

Anonymous · ‎07-07-2016

Hello,

I have the message "The card number is not right for the selected card type." when i want activated my sim card with the "webtopup". My credit card is a VISA.

Have you a solution for this problem ?

Thanks

Cleoriff · ‎08-07-2016

Yes its really annoying that people are still expected to top up with vouchers first when this should not be the case. Certainly not what I understood when I did the guidelines. I think we also had it confirmed from the community team that customers should be able to use credit/debit cards at any time (including the first time you top up)

Veritas Numquam Perit

jonsie · ‎08-07-2016

Confirmation yes. Still an issue? Without doubt!!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎08-07-2016

We get confirmation of how lots of things should or shouldn't work, but our experience tells us the reality is very different!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎14-07-2016

Hi @Anonymous have you had any luck getting your card issue sorted?

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The card number is not right for the selected card type.

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