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Ma5
Level 1: Joiner
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on ‎17-01-2021 12:26

on ‎17-01-2021 12:26

Hi I’ve got a new iPhone 12 Pro Max received yesterday and when I’ve put my SIM card in everything works fine like data, phone calls but I cannot send SMS messages. I can receive them but not send them. Can anyone help. I’ve tried turning my phone off 5 times and reset network settings?
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MI5
Level 94: Supreme
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‎17-01-2021 16:03 - edited ‎17-01-2021 16:04

‎17-01-2021 16:03 - edited ‎17-01-2021 16:04

@Ma5 

Give it at least 24 hours and reboot again.

If still no good, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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