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Loa
Level 1: Joiner
  • 1 Posts
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on ‎07-10-2020 07:16 - last edited on ‎08-10-2020 17:36 by

on ‎07-10-2020 07:16 - last edited on ‎08-10-2020 17:36 by

How can I verify the text below, I am unable to get hold of O2

O2:We were unable to process your latest payment. In order to avoid fees, please update your information via: [link removed for safety]

Phone number used +44 7983 140477

AND


O2:We were unable to process your latest payment. In order to avoid fees, please update your information via: [link removed for safety]

Phone number used +44 7398 749920

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TallTrees
Level 53: Renowned
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‎07-10-2020 07:25 - edited ‎07-10-2020 07:26

‎07-10-2020 07:25 - edited ‎07-10-2020 07:26

Hello @Loa Welcome to the o2 community forum
There's no doubt that these are SCAMS
don't click on any links.
DON'T CLICK ON ANY LINKS DON'T GIVE ANY INFORMATION.



HAPPINESS IS BEE SHAPED

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madasaf1sh
Level 78: King of Kings
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on ‎07-10-2020 07:38

on ‎07-10-2020 07:38

@Loa

Please forward these messages to 7726 which is o2's fraud team, so they can investigate further.

As talltrees advises please dont click on any of the links.

o2 will never ask for this information via text.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
In response to madasaf1sh
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on ‎07-10-2020 07:41

on ‎07-10-2020 07:41

@Loa 

Advice from O2 on protection and reporting of scam https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

Block the number and ignore it. 

Do not follow any links or enter any information.

Forward the text to 7726 (it's free) so O2 can investigate.

Above all, remember o2 will never text you from a mobile number. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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