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Tariff Upgrade - will I keep my bolt on?

Kozlo
Level 1: Joiner
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on ‎29-03-2020 19:28

on ‎29-03-2020 19:28

Hi, I'm looking to upgrade my tariff to get more data, but I'm not sure if I'll lose a monthly recurring bolt on I have. I got the phone and contract through Carphone Warehouse, the contract was listed as 30gb of data, but in the myo2 app it shows 15gb of data on the contract, and a 15gb bolt on each month. So if I upgrade my tariff, will I still receive the extra 15gb a montb on top of my new tariff?

Thanks in advance.
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MI5
Level 94: Supreme
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on ‎29-03-2020 19:30

on ‎29-03-2020 19:30

@Kozlo 

No you will lose it as it relates to your current tariff only.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎29-03-2020 19:31

on ‎29-03-2020 19:31

No, the bolt on is lost with a new tariff/

Social Media Support ~ O2 Facebook Messenger
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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