Switched from Text & Web by mistake - how do I get it back

[Anonymous]

I switched from the Text&Web tariff to a Big Bundle because I thought the extra calls would make it better value however I didn't realise that the way that it is charged (on a set day of the month) would make it much more expensive for me.

Text & Web doesn't seem to be offered on the website any more so how can I roll back to it? I've had the Big Bundle for 2 months.

Will I have to leave O2 to get a more affordable deal including internet again?

[Cleoriff]

Hi @Anonymous

I don't think this will be possible. Text and web is one of the old tariffs (my husband is on it) and once you have changed to one of the newer ones Big Bundle and Big Talker...that will be it. You could try ringing customer services and ask 4445 for payg but I think the answer will be the same

These are the payg tariffs available now..

http://www.o2.co.uk/tariffs/payandgo

You may want to look at the tariffs on giffgaff or Tesco...they both use the O2 network

https://www.giffgaff.com/index/offer

http://shop.tescomobile.com/#pay-as-you-go

[Anonymous]

You can't go back to the old tariff as it's no longer available

[MI5]

Have a look at giffgaff for better o2 payg deals.

[jonsie]

^^^^^ +1 for giffgaff

[perksie]

^^^^^ +2 for giffgaff. 

[jonsie]

https://www.giffgaff.com/compare-pay-as-you-go-tariffs

[perksie]

I'm surprised they haven't taken all the O2 P&G users by now. 

[jonsie]

It's time o2 became competitive again. At one time they had the best tariffs going with so many different ones to suit your needs. Now the choice is very limited and not very good value.