20-04-2020 08:40
Hi,
My daughter got a new phone back in February 2020 and started paying from her own bank account, and cancelled her old phone which I was paying for from MY bank account. However, payment was taken in March and again in April for the old number from my account. I asked O2 to please look into this, cancel the old number, and refund the last two payments. I got the immediate reply...
We are sorry. Our social teams are extremely busy. This means we can only support those who need help most. We’ll come back to you if you’re vulnerable or need help with staying connected with your loved ones. Most queries can be resolved if you try the following options:-
For advice on help & support: https://www.o2.co.uk/help
Get help or ask your question to the O2 Community: https://community.o2.co.uk/
Manage your account, billing and allowances from My O2: https://www.o2.co.uk/myo2
👉 How we’re helping you during Covid-19: https://www.o2.co.uk/covid-19
I'm assuming this means I won't hear from them. Should I just cancel the Direct Debits and wait for them to complain?
Thank you.
Tom.
Solved! Go to Solution.
20-04-2020 08:44
Keep trying to call customer service Guide: Coronavirus Community Help and Support
20-04-2020 08:44
Keep trying to call customer service Guide: Coronavirus Community Help and Support
20-04-2020 08:50
Thank you so much. I'll give them a call.
20-04-2020 08:51
20-04-2020 08:51
20-04-2020 08:55
20-04-2020 08:55
You're welcome
20-04-2020 09:08
20-04-2020 09:09
20-04-2020 09:09
20-04-2020 09:15
20-04-2020 09:15
20-04-2020 09:17
20-04-2020 09:17
Either way, thank you both for taking the time to reply. Stay safe people
20-04-2020 09:19
20-04-2020 09:19