Hi there,
I'm here because I'm out of options and I plan to switch this weekend as I can't seem to get it resolved.
I've been with O2 for something like nearly 20 years
I simply wanted an upgrade.
I went in store, went through all the stuff in like 10 mins, gets to the end after all the checks etc.
"Sorry something went wrong". Tried again. Same. Told to come back after an hour. Same
Told to ring 202, could not get the same cheaper deal and didn't understand the original deal
Went to a different store. "Something went wrong" again.
Went to do it myself online. Same.
Got in touch with online agent. Same.
Did the online thing myself again a couple of times, tried an agent....guess what? Same.
I've written to O2 complaints as this is probably hammering a credit score at this point with all the checks.
After 3 weeks and another complaint through Resolver...no replies.
I called 202 again as a final effort went through all the malarky, phone call was over an hour in and after 10 minutes of being on hold, I was told that there was something to do with a Disney Plus subscription I wanted to cancel (Iv'e tried to due this several times through the app, on the net and over the phone and it's still on my account). I was told that this needed some looking at and I would be contacted back in an hour.
This was 3 hours ago.
If you're wondering, why am I going through all this to stay, it's primarily because I get bonus perks being with Virgin Media I'd prefer to keep.
I'm cornered here and I feel, quite literally like I have no other option but to get my upgrade with another provider simply because O2 can't do it for some unknown error.
