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Site not working only on O2

Tristan1
Level 1: Joiner
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on ‎19-04-2021 18:24

on ‎19-04-2021 18:24

Hi,

 

Am trying to access my work website on 3G and 4G networks but site fails to load. Site is https://fourquant.com

 

The error only happens on O2 is fine on EE and Vodafone

 

Can anyone shed some light.

 

Many thanks

 

Tristan

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Cleoriff
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on ‎19-04-2021 18:45

on ‎19-04-2021 18:45

@Tristan1 

Check here https://status.o2.co.uk/ 

Veritas Numquam Perit

Girl in a jacket
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madasaf1sh
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on ‎19-04-2021 19:51

on ‎19-04-2021 19:51

@Tristan1

It could be a block on the site from specific IP ranges, i would contact FourQuant and ask them why they are blocking o2's ip ranges.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Tristan1
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on ‎20-04-2021 11:47

on ‎20-04-2021 11:47

Hi,

 

Nothing at all blocked for the website, unrestricted access to port  443

 

Seems like the block is happening at o2 data side

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MI5
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on ‎20-04-2021 11:54

on ‎20-04-2021 11:54

@Tristan1 

May not be related, but have you still got age restriction on?

Guide: O2 Age restriction 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Tristan1
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on ‎20-04-2021 13:32

on ‎20-04-2021 13:32

Thanks MI5, no not got age restriction on either ( I would get a blocked error if it was age). Doesnt connect to the site at all.

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