Solved: Sim swap problems

Aleksejs · ‎15-05-2023

I lost my phone, ordered a new SIM card with the same number. When I inserted a SIM card into the phone, I received an email message that Swap was successful. I've been waiting for over 48 hours but nothing happens. I see Network 02 on the screen, Signal ok, but not roaming and mobile network state disconnected. I tried everything, even put the SIM card in other devices, all without changes.

MI5 · ‎15-05-2023

@Aleksejs

The bar will need lifting from your account.

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-05-2023

@Aleksejs

The bar will need lifting from your account.

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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