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Sim only contract

ria-elle
Level 1: Joiner
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Hello! My 02 monthly contract is now paid off after two years and I have just bought an 02 E-Sim as I’m happy to keep my current phone. However, I want to keep my old number and cancel the old 02 contract that is now paid off. How do I do this? 

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madasaf1sh
Level 79: Lord of the Boards
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@ria-elle 


You will need to find someone at o2 to migrate the number to the new contract, so follow this guide Guide: Migration & porting into O2 

 

I will add you have made a grave error moving to an esim with o2, and it will cause you more problems than it solves..

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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