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Sim not working

Collins-john
Level 1: Joiner
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I have just bought a new phone transferred my old sim.  I tried to pay the monthly payment yesterday but had problems receiving the OTP code. My wife managed to pay it on my behalf now I can't receive or make calls

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MI5
Level 94: Supreme
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@Collins-john 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Do you have a direct debit set up?

Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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