Sim activation

[Helenb]

My sons sim was deactivated as his phone was lost we have a new sim but it won’t activate

[jonsie · Accepted solution]

You need to call customer service.

Call 202 from your mobile or 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Riaz]

hi my name riaz gul i lost my phone in germany
with that 07561897850
number but i get new sime and cant activate
that is new sime number 07856633452

[Riaz]

can you hlp me ??

[Riaz]

and i need to chang that naber on my old numbr

[jonsie]

You need to call customer service.

You can use Skype to call any of the free numbers

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call