Solved: Sim Only

Angz · ‎19-07-2021

Hi, I have a sim only contract and I use the card in an old iPhone 5. I’ve been given an unlocked iPhone XR but the sim isn’t being accepted by the XR - do I need to get an updated SIM card please? Thanks, Angela

MI5 · ‎19-07-2021

@Angz

Both phones use a nano sim so yours should fit and work fine.

Are you sure the XR is a functional phone?

You can pop into any O2 store to get a new sim and they can check your phone at the same time to make sure it's working OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-07-2021

@Angz

Both phones use a nano sim so yours should fit and work fine.

Are you sure the XR is a functional phone?

You can pop into any O2 store to get a new sim and they can check your phone at the same time to make sure it's working OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Angz · ‎19-07-2021

Thanks - it’s working with the internet etc - my brother gave it to me. It says that there aren’t any Sim restrictions - I’ll pop into a shop at the weekend. Thanks again

MI5 · ‎19-07-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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