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Sharing daya
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on ‎05-12-2018 11:10
Re: Sharing daya
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on ‎05-12-2018 11:18
You will need to have one "master" which can share, and then others will use that allowance (I don't think they have their own).
Check out the information on the links below:
http://www.o2.co.uk/sharer-plans
https://community.o2.co.uk/t5/Pay-Monthly/O2-SHARER-DATA-TARIFS-MINI-GUIDE/td-p/835753
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
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Re: Sharing daya
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on ‎05-12-2018 11:19
Are you on a sharer tariff? Have you one nominated device as the lead device? If so then you should be able to share data, but ONLY if this was set up when you specifically opted into a Sharen Plan at the start of contract
See info here
https://www.o2.co.uk/sharer-plans
Re: Sharing daya
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on ‎05-12-2018 11:21
You need to contact customer services to see if you are actually on a Sharer tariff.
Re: Sharing daya
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on ‎05-12-2018 11:37
Re: Sharing daya
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on ‎05-12-2018 11:45
Depending how long ago this was you MIGHT be able to switch, but to do so will require another call to customer services...
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Re: Sharing daya
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on ‎05-12-2018 12:09
When you asked if it was possible, they really should have helped you set up the correct Sharer Tariff.
They didn't and I can understand why you would be annoyed.
You could complain but before that I will ask our community managers if they can help @Marjo @Martin-O2
Re: Sharing daya
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on ‎05-12-2018 13:29
Hi @Deb, I'll send you a Private Message now to get some more information, so we can have someone on our end look into this for you
Thanks @Cleoriff for the mention and @gmarkj for the advice!
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Re: Sharing daya
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‎05-12-2018 13:47 - edited ‎05-12-2018 14:00
Re: Sharing daya
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on ‎05-12-2018 13:53
@Cleoriff wrote:Thanks @EmilieT
I normally wouldn't have involved you, though on this occasion @Deb didn't appears to get what she wanted from the store...
That'll be because I've never found one single person within O2 who understands how shared data works or what tariffs are required to make it a reality.
Not helped by the fact that someone keeps changing the rules and requirements, so no, a guide would not be possible to write
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)


