Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎12-12-2018

Previous device details

Can I see a previous device details that was purchased with O2? (Not one that’s currently in use)
Highlighted
Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Previous device details

Highlighted
Posts: 104,514
Topics: 552
Solutions: 13,541
Registered: ‎04-04-2012

Re: Previous device details

There is only minimal order details of previous devices.
What info are you looking for?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎20-01-2018

Re: Previous device details

Last account via fraud and
no one wants to supporyr
R me....
Highlighted
Posts: 104,514
Topics: 552
Solutions: 13,541
Registered: ‎04-04-2012

Re: Previous device details

@Emma437 you need to contact customer service and report the issue. 

They will pass it on to the fraud department.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Community Manager
Posts: 7,520
Registered: ‎23-07-2014

Re: Previous device details

Hey @Elinor let us know how you get on with this? Smiley Happy

 

Hi @Emma437, as mentioned above the best way to report any suspicious activity with your account is through customer service. Did you manage to get in touch with them about this? It was a bit unclear from your post what you meant but please do let us know if you managed to sort this out or need any additional help?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Previous device details

Yes unfortunately we can't help you and you can only get the full details from fraud via customer service.