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Level 1: Joiner
Elinor
Posts: 1
Registered: ‎12-12-2018

Previous device details

on ‎12-12-2018 00:06

Can I see a previous device details that was purchased with O2? (Not one that’s currently in use)
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jonsie
Posts: 83,162
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: Previous device details

on ‎12-12-2018 00:12

There is a previous orders link in My O2 depending how old the device is.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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MI5
Posts: 114,037
Topics: 568
Solutions: 15,369
Registered: ‎04-04-2012

Re: Previous device details

on ‎12-12-2018 06:29

There is only minimal order details of previous devices.
What info are you looking for?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Emma437
Posts: 2
Registered: ‎20-01-2018

Re: Previous device details

on ‎12-12-2018 06:33

Last account via fraud and
no one wants to supporyr
R me....
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MI5
Posts: 114,037
Topics: 568
Solutions: 15,369
Registered: ‎04-04-2012

Re: Previous device details

on ‎12-12-2018 06:51

@Emma437 you need to contact customer service and report the issue. 

They will pass it on to the fraud department.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Marjo
Posts: 7,869
Registered: ‎23-07-2014

Re: Previous device details

on ‎12-12-2018 13:28

Hey @Elinor let us know how you get on with this? Smiley Happy

 

Hi @Emma437, as mentioned above the best way to report any suspicious activity with your account is through customer service. Did you manage to get in touch with them about this? It was a bit unclear from your post what you meant but please do let us know if you managed to sort this out or need any additional help?

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jonsie
Posts: 83,162
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: Previous device details

on ‎12-12-2018 16:19

Yes unfortunately we can't help you and you can only get the full details from fraud via customer service.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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