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Level 1: Joiner
Posts: 1
Registered: ‎12-12-2018

Previous device details

Can I see a previous device details that was purchased with O2? (Not one that’s currently in use)
Posts: 70,003
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: Previous device details

There is a previous orders link in My O2 depending how old the device is.

Posts: 87,715
Topics: 531
Solutions: 11,170
Registered: ‎04-04-2012

Re: Previous device details

There is only minimal order details of previous devices.
What info are you looking for?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎20-01-2018

Re: Previous device details

Last account via fraud and
no one wants to supporyr
R me....
Posts: 87,715
Topics: 531
Solutions: 11,170
Registered: ‎04-04-2012

Re: Previous device details

@Emma437 you need to contact customer service and report the issue. 

They will pass it on to the fraud department.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,662
Registered: ‎23-07-2014

Re: Previous device details

Hey @Elinor let us know how you get on with this? Smiley Happy

 

Hi @Emma437, as mentioned above the best way to report any suspicious activity with your account is through customer service. Did you manage to get in touch with them about this? It was a bit unclear from your post what you meant but please do let us know if you managed to sort this out or need any additional help?

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Posts: 70,003
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: Previous device details

Yes unfortunately we can't help you and you can only get the full details from fraud via customer service.