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Previous device details
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on 12-12-2018 00:06
Re: Previous device details
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on 12-12-2018 00:12
There is a previous orders link in My O2 depending how old the device is.
Re: Previous device details
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on 12-12-2018 06:29
What info are you looking for?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 12-12-2018 06:33
no one wants to supporyr
R me....
Re: Previous device details
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on 12-12-2018 06:51
@Emma437 you need to contact customer service and report the issue.
They will pass it on to the fraud department.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Previous device details
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on 12-12-2018 13:28
Hey @Elinor let us know how you get on with this?
Hi @Emma437, as mentioned above the best way to report any suspicious activity with your account is through customer service. Did you manage to get in touch with them about this? It was a bit unclear from your post what you meant but please do let us know if you managed to sort this out or need any additional help?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: Previous device details
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on 12-12-2018 16:19
Yes unfortunately we can't help you and you can only get the full details from fraud via customer service.