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Pink85 · ‎14-11-2023

I want to use my Switch up later this month. What do u need to take into store? What happens when device is Switched?

Do I need to go through another credit check for the new device?

Thanks

MI5 · ‎14-11-2023

@Pink85

You just need to take your old phone and photo ID.

You will be subject to a soft credit check, No one has ever failed this as far as we know.

Full details in guide Guide: Introducing O2 Switch Up. Swap phones whenever you want!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-11-2023

@Pink85

You just need to take your old phone and photo ID.

You will be subject to a soft credit check, No one has ever failed this as far as we know.

Full details in guide Guide: Introducing O2 Switch Up. Swap phones whenever you want!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pink85 · ‎14-11-2023

Thanks. What ID is accepted?

MI5 · ‎14-11-2023

Photo ID such as passport or drivers license @Pink85

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pink85 · ‎17-11-2023

Thanks. Am I OK to ring local store before switch up to check stock of device?

MI5 · ‎17-11-2023

Yes of course.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎17-11-2023

@Pink85

Details here :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

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