SSN was not recognised

[Vizioli]

I have been trying to sim swap for the last 4 days, and it is not working. When it asks me to type my SSN whether through SMS or the form, I got the message that unfortunately it was not recognised.

Anyone facing something similar? Quite annoying.

[jonsie]

Are you putting the full sim number in?

You need to put 8944 in front of the number on the sim card.

[MI5]

@Vizioli it's not uncommon for O2's sustsys to play up from time to time so if jonsie's suggestion doesn't help give customer service a call or pop into your local O2 shop. 

http://www.o2.co.uk/contactus

[Vizioli]

Actually I tried with and without the first 6 digits (894...), and I just received the red signal. 

I tried to call them, but no one was available. I am gonna try again tomorrow morning (maybe because I have been trying at nigh no one answered?) 

[MI5]

@Vizioli 

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