SIM active but unusable

[CAL84]

Hello I recently lost my mobile and I requested a block on my SIM. I subsequently retrieved my mobile and have been trying to get my number back online ever since. Following 2 SIM swap attempts for my phone I have been left 9 days with no service. After making 7 phone calls and 5 trips to my local O2 shop I  just keep getting told that the SIM is activated but I have no connection unable to make calls, texts or use data. Any ideas how I can resolve this?

[MI5 · Accepted solution]

@CAL84 

There are bars placed on your account when you report a loss.

These need to be lifted by O2.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[CAL84]

Thank you for your reply. I have been advised by O2 customer services that the bar has been removed over a week ago but for some reason I still have no connection. 

[MI5]

@CAL84 

"Bars" ie 2 of them.

Make sure they check both.

[CAL84]

Ok thanks I'll get back to customer service thanks again