1 ACCEPTED SOLUTION
Accepted Solutions
- 128197 Posts
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Hi @AnonymousYou don't have to contact customer services at all. It should automatically select the correct network when you land and use it as if you were at home in the UK
Edited to add: I used to contact CS initially....to tick all the boxes. After 5 years of travel abroad though my phone has no problem.
- 128197 Posts
- 835 Topics
- 7590 Solutions
Hi @AnonymousYou don't have to contact customer services at all. It should automatically select the correct network when you land and use it as if you were at home in the UK
Edited to add: I used to contact CS initially....to tick all the boxes. After 5 years of travel abroad though my phone has no problem.
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It's all automatic and you don't need to do anything. If you haven't used O2 overseas before, you might want to check with customer service that roaming is enabled on your account by calling 202 or 4445.
If you have travelled before then no need.
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Any eu travel is counted as home usage subject to the 4 month rule etc but no notification is required for eu roaming as it is “Roam like home”
- 7881 Posts
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Hi @Anonymous! Please do check the info above from our members and let us know if you're good to go or if you have any further questions we could help with?
Which country are you going to visit? 
