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Rewards

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Anonymous
Not applicable

on ‎17-07-2014 15:48

on ‎17-07-2014 15:48

July 2014. Just changed my phone, received text to save or claim rewards. so tried to text 50202 as instructed and as used to do, received warning that the cost of the text would be deducted from my balance. is this new or have I always been charged without knowing

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MI5
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‎17-07-2014 15:51 - edited ‎17-07-2014 15:52

‎17-07-2014 15:51 - edited ‎17-07-2014 15:52

Some phones issue a warning that short code text messages "might" be chargeable or cost the user money, but it doesn't mean they all do.

Official O2 page says its a FREE text http://www.o2.co.uk/shop/paygotopup/10backontopups

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎17-07-2014 15:51 - edited ‎17-07-2014 15:52

‎17-07-2014 15:51 - edited ‎17-07-2014 15:52

Some phones issue a warning that short code text messages "might" be chargeable or cost the user money, but it doesn't mean they all do.

Official O2 page says its a FREE text http://www.o2.co.uk/shop/paygotopup/10backontopups

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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In response to MI5
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on ‎17-07-2014 16:02

on ‎17-07-2014 16:02

It's free, I've just had a network survey from O2 by text which came up with the same warning even though O2 stated in their original text that there was no charge.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎17-07-2014 16:06

on ‎17-07-2014 16:06

I've not been charged for saving or using my rewards by text short code either. slight_smile
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Anonymous
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on ‎17-07-2014 16:12

on ‎17-07-2014 16:12

Thanks everyone it's put my mind at rest
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