Returned phone

[Challenger-7]

I recently upgraded from my iPhone 13 to an iPhone 16 Pro Max. However after receiving the 16 Pro Max, I realised the 16 was too big so returned it to 02 on Thursday 3rd October. I tracked the return and it was received back with them at lunchtime on Friday October 4th October.

Since then I have heard nothing. How long does it take to process a return?

I do have a tracking number to track the return on line, but the tracking website just brings up a blank screen. I'm keen for this to be sorted as once the return is confirmed, I want to upgrade to a iPhone 16 Pro instead. Ideally I need this for next week when I go away. Please can you help get this processed or fast-tracked through.

[Challenger-7]

Okay so the latest excuse I get from O2 for not processing my return is that their Norwich distribution/return centre has an issue scanning in returned iPhones?! WTF?! 

Can anyone verify this and have contact details for them, so I can get in touch? I feel like I am being fobbed off currently. I so tempted to cancel with O2 and go elsewhere.

[MI5]

@Challenger-7 

I assume it's Ingram Micro.

You can contact O2 Recycle by calling 0333 4004237 Monday through Friday, 9 AM–5 PM. You can also email O2 Recycle at O2Recycle@ingrammicro.com.