Refund

Matt421 · ‎04-07-2024

How do I refund the credit in my account back to my bank?

MI5 · ‎04-07-2024

You can make a request through your MyO2.

Or see guide https://www.o2.co.uk/help/account-and-billing/refunds

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Matt421 · ‎04-07-2024

I can't find the place to do it in the app I have looked for 30 minutes.

The help text you sent says I have to call them. So I guess I will go on hold and do that..

MI5 · ‎04-07-2024

@Matt421

It will show your credit balance when you go into view your bill.

I am assuming you are on contract but if on PAYG you can only get a refund when leaving O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-07-2024

@Matt421 It's in this section of My O2 on the app.

Veritas Numquam Perit

O2

Refund

Change In Tariff Text

Out of bundle charges

Roaming in Italy

Leaving o2

Data abroad