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Refund

Avocet
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I have been given a "Goodwill" credit of £50. They said that I could use it to pay for my monthly tariff or claim a cash refund. I would like to get the cash but there seems to be no way for me to claim it. Can you help?

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MI5
Level 94: Supreme
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@Avocet 

You need to ask O2 to return it to your bank.

Guide: How to find help & contact O2 

You can get in touch with Payment Management team on 0800 902 0217 
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Avocet
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Thanks that's very helpful. I'm on to them now.

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Avocet
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Thanks again. The refund has been authorised and will be paid into my bank account within 5 days.

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