Refund
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on 13-01-2024 17:34
I have been given a "Goodwill" credit of £50. They said that I could use it to pay for my monthly tariff or claim a cash refund. I would like to get the cash but there seems to be no way for me to claim it. Can you help?
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on 13-01-2024 17:36
You need to ask O2 to return it to your bank.
Guide: How to find help & contact O2
You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 13-01-2024 17:46
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on 13-01-2024 17:46
Thanks that's very helpful. I'm on to them now.
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on 13-01-2024 18:00
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on 13-01-2024 18:00
Thanks again. The refund has been authorised and will be paid into my bank account within 5 days.

