cancel
Showing results for 
Search instead for 
Did you mean: 

Refund Online new order

Refund7
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello,

I applied through O2 for a new phone which didn't pass checks unfortunately but I have made an upfront payment and they have not refunded me. Since the application was not successful I figured they'd refund my money. Every attempt to get through to someone proved futile. Not sure what to do here

Message 1 of 2
209 Views
1 REPLY 1

Enlli
Level 66: Unequalled
  • 7217 Posts
  • 51 Topics
  • 1596 Solutions
Registered:

The upfront payment will be held as pending by your bank.

As you have failed the credit check it will be returned to your account in 5 to 7 days

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
205 Views