Recently Upgraded, Direct Debits Wrong On Bank

[FunkoJack]

So I recently upgraded my phone
On my bank statement for upcoming its showing O2 46.17 And 27.12 whereas my new plan states I should only be paying 26.37 and 19.28. What should I do because clearly thats completely wrong on the upcoming transactions for my bill. 

[FunkoJack]

So do I cancel the upcoming direct debits or what do I do?

[Enlli · Accepted solution]

First and foremost DON'T CANCEL you Direct Debits. That will put you in default and it will go on your credit record..

My O2 may give you a breakdown of these charges, bit if you are not happy contact O2

202 from your handset or

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[gmarkj]

The recent upgrade might have meant that there is an overlap of the old phone/bill and the new, hence the charges being different from expected @FunkoJack 

Contact o2 as advised above to confirm if this is the case.

[TallTrees]

Hi there @FunkoJack 

Welcome to the O2 Community Forum

As @gmarkj says call O2 sure there is a logical explanation 🙄

This may help:

Guide: How to find help & contact O2