Received new 5g phone but sim won't activate

[Kyle112]

Hi so I got my new phone through today. Samsung galaxy note 10+ 5g. I put the new sim in it and hasn't been activated. I have been waiting for about 4 hours so far and it still won't activate. I tried going into myo2 but can't remember my password so I send the code to my old phone and the code that comes through isn't valid. Have tried multiple times. I'm assuming I am to use the new sim as my old one is still on 4g and still active. Can't get on the phone to anyone from o2 as its not considered urgent. Any tips? I went into network mode in settings on the galaxy and 5g/lte/3g/2g is selected on the galaxy.

[MI5]

@Kyle112 

Use your old SIM for now and call customer service to activate your new one when it's easier to get through. 

Guide: Coronavirus Community Help and Support 

[bigdavie88]

Send SWAP to 20220 from your old sim then follow instructions in reply. Once done wait til your old sim stops working then put your new one in the phone.

Just remember to get 5G you need to be in a location which has 5G coverage.

[key]

how long does it takes to activate the sim after sim swap have had no network for the entire day,?

[madasaf1sh]

@key upto 24hrs, most are done within 30minutes or so

[bigdavie88]

Standard timescale is 24 hours.....realistically it takes 10-15 minutes.

[MI5]

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@key wrote:
how long does it takes to activate the sim after sim swap have had no network for the entire day,?

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No swap has been initiated yet.