Usually they send you a pin to confirm your account details for security purposes but you should have given this to the cs adviser whilst on the call.
Did the agent say they were sending you a PAC?
You should receive it by text and to the registered email address but check also your spam folder.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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