Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Posts: 0

Received a pin code, not sure what it's for

Hello I just got into contact with o2 through 202 to request my pac code. They said they'd email the pac code to me (i think) but so far all I've received is a text message which tells me my 'pin code'. I have no idea what I'm supposed to do with this pin code. Any help?

Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: Received a pin code, not sure what it's for

Usually they send you a pin to confirm your account details for security purposes but you should have given this to the cs adviser whilst on the call.
Did the agent say they were sending you a PAC?
You should receive it by text and to the registered email address but check also your spam folder.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)