Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My o2 account has been disconnected

I’m not sure where to turn- I received an email from 02 on Friday 20th June 2025 letting me know my contracts were being disconnected inmediately on the same day (I have 3 contracts) so all 3 were being disconnected- just a day before (19th June 2025...

Resolved! Transfer SIM to SIM Only Deal

I'm now out of my previous contract with O2, and have found a cheaper SIM only deal with O2. How do I transfer my existing number to this, and ensure I don't continue paying the one I'm now out of contract on? I tried calling them but it was no help,...

why have i received a top up voucher expiry e mail

14 day return

Hello All, If I select to return an order under the 14 days, how long once they accept the return do I have to actually send the device? I requested the return on 22nd June, but then next day sent away for work and not back until the 14th July. Dont ...

Resolved! What is this code

Has anyone else received this message, "Just letting you know, your ****** will expire on the 2nd July 25" or something similar? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Voucher

I have received texts and email todsy to say my voucher is to expire on 2/7/25. Anyone know what this is? Thanks

Number porting and reported fraud

Hi I was after some assistance, I ordered three sims on three separate accounts for me and my parents as I was originally paying for all three plans. One number has been ported over no issue, the other two have apparently been reported for fraud and ...

Resolved! Txt message

Received a message from O2 via txt and e-mail saying 'your NC48****** will expire'. What does that mean?

Resolved! Strange text messages

Just letting you know your ******* will expire on 02/07/2025. I have three accounts and we have all had similar messages. Does anyone know what it means please [Mod edit: Please do not share personal details as your posts are visible to the public. T...

Resolved! Text

Just received a text saying my nc4 will expire and have no idea what that means

O2

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