Query on account

[Joannebarrass]

I've tried to get a tablet on pay monthly, went through all info to be told that I can't as there is a query with my account, I've no idea what that means, I've 2, monthly contracts that get paid so am not sure what the problem is,can anyone help, thanks

[Bambino]

@Joannebarrass You'll have to speak to customer service. It's possible that as you already have two accounts they've run another credit check and you may not qualify for a third. That's only a guess though, so you'd have to clarify that with O2.

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[KingAmo]

@Joannebarrass

Hi I think the best option for you is to finish paying off your two monthly contract with O2 if it are a monthly contract for devices. Also when purchasing the the tablet I think you should increase your upfront payment.

But the best option though is to clear all your outstanding balance for the other contract, that way it will be easy.

You can call O2 customer service for more information on this as stated above