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Proof of purchase

Webbie
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Hi, 

I purchased a Samsung Galaxy S7 FE and wanted to claim the reward from Samsung. In the page where the information is entered, it asks the invoice number of the purchase. I checked myo2 but can only see and download the bill of air time plan but not the device. There is no Documents section, no invoice number or any other way I can see the invoice. I checked the posts at the community but still couldn’t find it. 
What should I do to learn the invoice number?

Thank you. 

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MI5
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@Webbie 

You should be able to print it as a pdf file from your orders in your MyO2.

Also If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
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Webbie
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Thank you for your reply. 
In the device page, I can see only the device plan, different than the air time page which I can see bill and download button. 
So, thank you for the information about the social media pages of O2. I will try to contact them. 

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MI5
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Not in here @Webbie ?

recent orders.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 9
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Webbie
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[Personal details removed]


This is the screenshot of “Recent Orders” page. And below this image, there is only tracking situation of the order. 

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MI5
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May only work on the website page rather than app?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 9
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Webbie
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It is the screenshot of the website. 
I wrote a message from Facebook and waiting for the reply. If they inform me, I share it here to help others, who live the same issue. 
Thank you for your help, MI5. 

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Cleoriff
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@Webbie 

When you go into My O2 (on the website) you will see this

My O2 My Orders.JPG

Click on the highlighted area and all your orders and numbers will be displayed. 

*The Game Is On*

Girl in a jacket
Message 8 of 9
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MI5
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You're welcome mate.

Good luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
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