Solved: Processing a bill

SarahMcCormack · ‎20-04-2020

O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: <Link Removed>
I received this message from +447385693511. I'm wondering if it is a legitimate O2 number. I've never had any problem with my Direct debit payments. I went to the link and there were alot of security questions, I got suspicious and came out of it. I can't get through to O2 so wondered if anyone in the community might help. Thank you in advance.

MI5 · ‎20-04-2020

@SarahMcCormack

It's a well known scam.

Block the number and ignore it.

Forward text to 7726 to report it to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎20-04-2020

@SarahMcCormack

It's a well known scam.

Block the number and ignore it.

Forward text to 7726 to report it to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

SarahMcCormack · ‎20-04-2020

Thank you so much!

MI5 · ‎20-04-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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