Solved: Premium rate number charges

Anonymous · ‎29-10-2017

So I had a message come through basically 4 times in the last month. I replied stop!but nothing happened!! still they come I now have a extra bill for 4 text messages from a premium rate site I did not sign up for or ask for!!!
A) how do I stop this from happening
B) why does O2 allow these guys through
C) how do I get a refund
Cheers for any advice

MI5 · ‎29-10-2017

See community help here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...
You need to find and call the company directly to unsubscribe. The help thread explains how.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-10-2017

See community help here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...
You need to find and call the company directly to unsubscribe. The help thread explains how.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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