Porting help

d-leveller · ‎09-07-2020

I've tried submitting the porting request form to move my mobile number from another provider to O2. After lots of attempts I keep getting an automated message which rejects the request due to security checks - although I am not aware of any in my submission.

Are there any known issues and is there any support I can access for this, noting the live chat is offline and call centres only taking urgent calls?

MI5 · ‎09-07-2020

@d-leveller

The answer to your security question can be reset in your MyO2.

It is not the same as your login password.

Alternatively, call O2 to submit your PAC Guide: Coronavirus Community Help and Support

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-07-2020

Your best option is to call to see if they can manually do it tomorrow

No porting will take place at weekend @d-leveller

Guide: Coronavirus Community Help and Support

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

d-leveller · ‎09-07-2020

Is the password your security question answer?

thanks

MI5 · ‎09-07-2020

@d-leveller

The answer to your security question can be reset in your MyO2.

It is not the same as your login password.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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