Phonebill

[Phonebill]

I wanted to pay £20 off my bill and clicked on the right option of other amount but o2 decides to take full amount and this is second time its happened what can i do

[Bambino]

@Phonebill You need to speak to customer service. https://www.o2.co.uk/contactus

[MI5]

Once your bill is generated you can only pay the full amount as that is what's due.
You can't get it refunded either.

[Phonebill]

Ive never payed a bill in full always payed when and how much it suited me over the last 7 months you have a choice to pay your bill in full or in any way you feel manageable

[Cleoriff]

@PhonebillYou can only do that ...ie pay in instalments, as long as it's all paid in full by your due bill date.

If there is anything outstanding you will be in arrears and O2 reserve the right to cut off your phone.

[Phonebill]

Yeh i know my bill wasnt in arrears and wasnt due to be paid yet but they took more money than they suppose to from me and they to useless to correct it as not first time happened to me and my girlfriend but ive made complaint about it now

[jonsie]

If you pay this way, and you are entitled to, don't blame O2 if haphazard payments are made that are made within the 6 working days that are needed for the direct debit to take them into account.

Direct debits are almost infallible, it is making haphazard payments whereby it is the fault of the payee and not the banking system. O2 will only claim the due amount showing at the DD cut off date. I suggest you look closer to home for excess payment.

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@Phonebill wrote:
Yeh i know my bill wasnt in arrears and wasnt due to be paid yet but they took more money than they suppose to from me and they to useless to correct it as not first time happened to me and my girlfriend but ive made complaint about it now

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