Phone not working

[Sonyah]

How do I get a new phone

[TallTrees]

Hello @Sonyah 

Do you have O2 insurance?

If so contact o2 customer services Here 

Guide: How to find help & contact O2 

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255