Phone cannot make calls

[Camsta112]

Hi,

My phone was working fine this morning but it has now been cut off, I tried calling 202 but kept saying the phone cannot make calls and are being transferred, I assume it is because of non payment however I paid this morning, any ideas?

[Bambino · Accepted solution]

@Camsta112 If your payment was late then it will take several days from Monday for the funds to clear.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers in the link below.

Guide: Coronavirus Community Help and Support 

If you want to avoid this happening in the future you should set up a Direct Debit.

[mariagr]

Hello Bambino,
I have a similar problem to Camsta112's;
I am in Spain now, and wanted to pay my bill right away, as soon as I got my email with my bill. But my card didn't work for some reason.
I now want to pay, but, as my phone has been cut off, I can't either make or get any calls, nos I can't get sent the code I need in order to go to my O2 account to make the payment.
I need an email address to contact someone and make the payment.😩
I would really appreciate any kind of help.
Many thanks in advance!

[Cleoriff]

@mariagr 

There is no email address for O2.

You can contact them if you borrow a phone or use Skype.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

[mariagr]

Thank you very much Cleoriff! 👍🏻
I will try to reach them through Skype.🙏🏻