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Level 1: Joiner
Posts: 1
Registered: ‎21-01-2021

Phone bill

I’ve had £5.99 added to my bill for iTunes.com / Apple MKWVN9NGJY. I was wondering if you could tell what it is for and if it is a monthly plan and how do I cancel it. Many thanks 

Posts: 101,778
Topics: 770
Registered: ‎14-01-2013

Re: Phone bill

@Julieanne 

This is a community forum. We have no access to your account. You need to contact O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

 

Or Apple support. https://support.apple.com/en-gb/contact 

 

*The Game Is On*

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Level 33: Firestarter
Posts: 7,174
Registered: ‎03-08-2018

Re: Phone bill

Hello @Julieanne 

Welcome to the o2 Community Forum...

That's probably a subscription to apple .. iTunes.

You should contact apple to sort it out.