Phone barred

[gdmaid]

I have 2 contract phones. I lost one at the weekend and put a bar on the sun and device so there was no fraudulent transactions. I found the phone 2 hours later and called customer services to have the bar removed on the sim and the device. This has now been going on for 3 days I have rung customer service multiple times and have been told the bar has been lifted every single time. The SIM card IS working. The device is NOT WORKING! I have turned phone off and on multiple time I have reset network settings and it is still NOT WORKING! PLEASE can someone help me

[Cleoriff]

@gdmaid 

You have to persevere with O2

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on  202 or 0344 809 202 (Contract)  4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[Oxonian]

@gdmaid 

You can investigate a bit more by trying a different SIM in your handset ; and by trying your SIM in a different handset. That will enable you to isolate whether it is a SIM or a device issue.