- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-07-2020 16:59
Accepted Solutions
- 24482 Posts
- 1067 Topics
- 3840 Solutions
on 02-07-2020 17:02
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-07-2020 17:02
You need to speak to the Payment Management Team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best chance of getting through is calling at 8 am
Other customer service numbers in the link below.
- 24482 Posts
- 1067 Topics
- 3840 Solutions
on 02-07-2020 17:02
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-07-2020 17:02
You need to speak to the Payment Management Team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best chance of getting through is calling at 8 am
Other customer service numbers in the link below.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-07-2020 17:02
It's over due.
And can not be cut of.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-07-2020 17:09
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-07-2020 17:25
Welcome to the o2 community forum.
There is a pressure of extra work on the customer service now as they are short of staff because of covid-19. Unfortunately you will need to keep trying to get through this is tedious of course, we know. Try to be patient. Try first thing in the morning 08.00am. May be better chance then.
Hope so. I believe you need to speak to the payment management team.
Best of luck and good wishes TallTrees
HAPPINESS IS BEE SHAPED
- 24482 Posts
- 1067 Topics
- 3840 Solutions
on 02-07-2020 17:33
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-07-2020 17:33
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-07-2020 17:45
- 24482 Posts
- 1067 Topics
- 3840 Solutions
on 02-07-2020 17:57
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-07-2020 17:57
@DeLzBraz All we can offer are the numbers available in the link above. As suggested, try the option for Lost/Stolen or Fraud to try to get through.
O2's policy and handling of customers having financial difficulties during this crisis has been nothing short of appalling. We are all customers here, and we can only do so much to try to advise on what to do. We do sympathise.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-07-2020 17:57
Welcome to the o2 community forum
So sorry to hear your difficulties. We are all customers like yourself and can only point you in the best direction. I believe the switch off may be automated and not personal although understandably very difficult.
There are only the links provided by member Bambino above these are the only ones available to us.
Try calling 08.00am
You should ask for the payment management team.
Good luck and best wishes TallTrees
HAPPINESS IS BEE SHAPED

