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Paid in the wrong place in the O2 app

PaulD17
Level 1: Joiner
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on ‎11-10-2023 11:17

on ‎11-10-2023 11:17

I paid £16.92 off next bill instead of device plan can you correct it for me

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madasaf1sh
Level 78: King of Kings
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on ‎11-10-2023 11:19

on ‎11-10-2023 11:19

@PaulD17 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎11-10-2023 11:26

on ‎11-10-2023 11:26

@PaulD17 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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