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Overdue payment

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Wooby1976
Level 1: Joiner
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on ‎27-10-2021 17:45

on ‎27-10-2021 17:45

Good afternoon I have a query on my 02 app with my device plan stating that its over due I've checked my bank and it come out on the date it was supposed to. I have one payment left next month and my device plan is paid and I don't want to upgrade as my phone is fine who do I contact to sort this

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MI5
Level 94: Supreme
  • 151842 Posts
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on ‎27-10-2021 19:39

on ‎27-10-2021 19:39

Hey @Wooby1976 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151842 Posts
  • 650 Topics
  • 28846 Solutions
Registered:

on ‎27-10-2021 19:39

on ‎27-10-2021 19:39

Hey @Wooby1976 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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