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on 26-08-2020 16:06
I've checked one of my recent bills, and I've been charged £8.64 in additional charges for 2 international text messages.
Looking at the O2 extra charges guide for pay monthly customers, international SMS are charged at 55p per message. Presuming that O2 charge for multiple messages where they are over 160 characters, that still means I've been charged 13 messages for a text length that was at most only 6.
I've tried to speak to Customer Services to dispute the bill, but apparently they are only taking calls about fraud or lost phones every time I call.
Has anyone got any suggestions in order to get this sorted or speak to CS? Have tried calling at different times of the day but only ever get the same automated "Goodbye!" response. No idea how else to get this sorted!
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on 28-08-2020 16:41
Cheers @MI5 for connecting me to the right people. Appears the issue was down to a system blip when sending out the international texts, which resulted in the overcharging. Many thanks to @Anonymous for reaching out and quickly resolving my issue, and to others who replied with advice
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on 26-08-2020 16:12
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on 26-08-2020 16:12
@dancingtrees See this: https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182...
Customer service numbers are here: Guide: Coronavirus Community Help and Support
Because you're not buying anything, O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.
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on 26-08-2020 16:20
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on 26-08-2020 16:20
@Thomaso1 @Anonymous
Could either of you help here please?
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on 26-08-2020 17:15
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on 28-08-2020 16:41
Cheers @MI5 for connecting me to the right people. Appears the issue was down to a system blip when sending out the international texts, which resulted in the overcharging. Many thanks to @Anonymous for reaching out and quickly resolving my issue, and to others who replied with advice
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on 28-08-2020 16:57
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on 28-08-2020 16:57
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.