Solved: Order not received

S27ELF · ‎27-04-2020

My wife received her new phone today but did not get the case, how do we contact O2 to see where the case is when they have removed all ways to contact them?

Bambino · ‎27-04-2020

@S27ELF The case may arrive separately. If it doesn't, the only methods to call customer service are in the link below, but you'll have great difficulty getting through.

Guide: Coronavirus Community Help and Support

I DO NOT WORK FOR O2

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Bambino · ‎27-04-2020

@S27ELF The case may arrive separately. If it doesn't, the only methods to call customer service are in the link below, but you'll have great difficulty getting through.

Guide: Coronavirus Community Help and Support

I DO NOT WORK FOR O2

MI5 · ‎27-04-2020

@S27ELF

As mentioned by @Bambino accessories are sent separately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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