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Online upgrade

Rosie_02
Level 1: Joiner
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Hello, 

 

I am trying to upgrade my phone through my 02 account. 
I get to the checkout, but it then needs to send me a text to my current 02 phone number to verify the account. Unfortunately, my phone is not working and will not switch on. I was wondering if there was anyway I could process the upgrade without text verification (I can do email or other method?)

Thank you, 

Rosie

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Cleoriff
Level 94: Supreme
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@Rosie_02 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107677 Posts
  • 794 Topics
  • 5753 Solutions
Registered:

@Rosie_02 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

*The Game Is On*

Girl in a jacket

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MI5
Level 94: Supreme
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@Rosie_02 

Can you put your sim in another phone to receive the text?

Borrow one from a friend or an old one you have in a drawer somewhere?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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