One month early upgrade

[Anonymous]

As a 'blue customer' I was allowed to upgrade a month earlier so I do so presuming my old contract would end and be taken over by my new one however under my O2 account it is telling me I have two different contracts. When will my old contract end? How do I change to one contract when I was upgrading? I thought by upgrading I'd only have one account.

Thanks

[Anonymous · Accepted solution]

Good Morning,

If you have upgraded the contract just follows on for another term.

I would suggest you contact 02 to clarify.

Contract Customers.
 
From your O2 mobile 202 Free.

From a landline 0844 809 0202 5p / min†
 

[Anonymous]

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@Anonymous wrote:
 I thought by upgrading I'd only have one account.

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Yup, that should be the case! Do as bandofbrothers says and contact Customer Services and ask them to sort it for you!