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O2 taking money from my pay as you go phone

Anonymous
Not applicable

on ‎31-01-2014 15:13

on ‎31-01-2014 15:13

I have 2 phones one only text messages which is pay as you go and the other monthly so why have O2 decided to take a pound from my pay as you go phone every couple of days for web services it's on wifi you idiots so now I won't add funds to this phone just in case they carry on taking money off. Before you ask I haven't got any bolt ons or anything else so what gives them the right to take money.
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MI5
Level 94: Supreme
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on ‎31-01-2014 15:16

on ‎31-01-2014 15:16

Idiots?
Turn off mobile data and it can't connect any other way that wifi.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎31-01-2014 15:16

on ‎31-01-2014 15:16

Hi this comes up quite a lot you need to switch off mobile data then you will not be charged
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Anonymous
Not applicable
In response to Anonymous

on ‎31-01-2014 15:17

on ‎31-01-2014 15:17

Snap
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perksie
Level 69: Guiding Light
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on ‎31-01-2014 16:54

on ‎31-01-2014 16:54

@Anonymous wrote:
I have 2 phones one only text messages which is pay as you go and the other monthly so why have O2 decided to take a pound from my pay as you go phone every couple of days for web services it's on wifi you idiots so now I won't add funds to this phone just in case they carry on taking money off. Before you ask I haven't got any bolt ons or anything else so what gives them the right to take money.

If your phone connects to the internet you will always be charged, it's your responsibility to either turn data on and off as you need it.

 

Your phone manual should explain how to do this if you don't know.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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