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O2 still charging for roaming?

Anonymous
Not applicable

Hello all eu roaming my bill is at 96 pounds for international calls I have had my o2 number since mobiles were invented I have a question whose laws are. 02 abiding buy obviously as I see it not the eu it can only be there own I need and explanation we’re in the eu so calls within that framework should be the same how do I get charged more from phoning Scotland to spain than spain to Scotland am I naive but this is not how it should work I only had a problem like this one e before the kept overcharging me from calls from Norway even thou I had a bolt on I kept getting cut of because I refused to pay a grossly overpriced bill if this keeps up I am going to contact the omsbusman there is something just not right about this getting charged for international calls with in the eu I thought this was all over ombundman here I come I feel I have been lied to rant over paul 

 

[edited: new topic created]

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MI5
Level 94: Supreme
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Registered:
Not sure how many times one has to type the same thing tbh?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 12
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MercedesS
Former Staff
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Registered:

Hello @Anonymous,

As they are trying to explain, I'm afraid you have misunderstood Roaming and International calls. 


@Glory1 wrote:
The new rules on roaming charges are only applicable when you are out of the UK.  In Spain calling Scotland, for example. They do not apply when you are in Scotland calling Spain.

 

Full details on roaming charges here: http://www.o2.co.uk/help/pay-monthly/roaming-in-europe


Please read @Glory1 and let us know if you need more information Wave

 

Thanks a lot @MI5@jonsie and @Glory1 for your amazing help! heartHero

 

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Message 12 of 12
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